SUPPORT

How Warpwire Live works

The Warpwire Live platform enables you to schedule, manage, and review your real time broadcast through a fully integrated interface. Warpwire Live is designed in close partnership with leading event experts, creating a modern user experience that reduces clutter and puts your event at center stage.

Warpwire Live is designed to reduce clutter and complexity when you are streaming an event. The system allows you to view individual events organized in a folder called a “Media Library”. All events within a “Media Library” will have access to the same input, permissions, and alerts. Warpwire Live “Home” view shows all streams regardless of which “Media Library” they reside in. It also provides a comprehensive overview of all live and upcoming streams as well as past streams.

Home Screen

The Home screen provides you with a complete list of all streams that you have access to within your current Workspace. The Home screen provides a filter option that allows you to focus on specific stream types such as Live + Upcoming, Scheduled, as well as past streams.

The filter toggles allow you to switch between “Grid” and “List” view. “Grid” view provides a media rich mode that displays stream information in a larger format. “List” view mode provides a display for high efficiency reviewing. These toggles and sort menus are available within both the home screen and within individual Media Libraries.

The stream tile provides metadata about the stream including its current status, title information, Media Library and Input location, as well as the number of viewers currently on the stream.

The status information in the upper right-hand corner of the stream tile provides whether the stream is scheduled, live, or completed. If the stream is currently live, the thumbnail will reflect the current status of the stream. The thumbnail is updated every few seconds to provide up-to-date information and to make it easier to detect issues. If the stream is currently scheduled, you will see a countdown timer to help you better manage your workflow. You can click on any of the areas of the stream tile to quickly jump to the corresponding management section. For example, if you click on the Media Library name it will take you to the Media Library that contains the stream, whereas if you click on the Input’s name, it will take you to a page to manage the corresponding input.

You can edit and delete a stream by clicking on the 3-dots icon on the tile if you are in “Grid” view or by going to the stream management page in “List” view.

Detecting Issues

Warpwire Live proactively monitors your stream for interruption of the input source, issues relaying the input source to clients, and for various unexpected anomalies with your stream. The interface will provide a list of all streams that require immediate attention. Warpwire Live provides continuous diagnostic monitoring in both the “Home” view and within the individual “Media Library” views.

Warpwire Live shows issues that need your attention via the Needs Attention header tiles, the stream tile, or directly within the stream.

Issues Reported by the Needs Attention header:

Issues reported via the individual asset tile:

Issues reported within the stream directly:

Media Libraries

Creating a new Media Library

Media Libraries allow you to organize your streams into a logical organization structure. The easiest way to think about Media Libraries are as a folder that mirrors a real-world event. Media Libraries have independent inputs, streams, and even permission. There is no limit to the number of streams that can exist within a Media Library, however, quickly finding content becomes more difficult as the number of streams increase within a Media Library. Additionally, if you have the Warpwire Video On-Demand component licensed, all completed events will be automatically saved in the Video On-Demand following the same organization system.

To create a new Media Library click on the "+" icon and select “New Library”. This will open the new Media Library dialog where you can enter the name of your Media Library, please note that library names should be unique.

Creating a new Media Library

The Media Library is organized similarly to the “Home” view where you can easily filter streams that are live, scheduled, or completed and easily change the layout order of your streams. The Media Library view contains a secondary menu that allows you either to view information by stream or by inputs associated with the Media Library.

Please note that Inputs are unique to a Media Library. If you wish to schedule a new stream using an existing input, you must add them to the same Media Library.

Streams

Creating a Stream

Streams allow you to schedule a live event to broadcast a certain time. Several streams can share the same input, so if you have an event that is in the same room with multiple session, you can the ability to schedule multiple streams, even with overlapping times, that have different configurations. To create a new Stream click on the "+" icon and select “New Stream”. This will open the new stream dialog where you can provide information about your stream.

The stream dialog allows you to:

  • Provide a title to your stream
  • Timing information for your stream include the start time and duration
  • Provide a description available to the viewers of your stream
  • Select the output delivery format of your stream
  • Enable closed captions with your stream
  • Select the target Media Library and associated Input to connect to your stream

Once you’ve completed the information about your stream, press the “Create” button. A few moments later a title card will appear in your Media Library list.

Managing a Stream

Clicking on any title in your Media Library under the “Streams” tab or on the “Home” screen, it will open the detailed settings for that stream. The detailed streams interfaces provides a real-time view of the stream that is being sent out to viewers, statistics about the stream, and the ability to modify the streams settings. Please not that if you do not have administrative access to the Media Library you will be provided a read-only view of certain information.

Status: Provides information regarding the current condition of the stream. The stream status can be in several states including: Starting Up, Live, Offline, Completed, and Waiting For Input. If your stream is in an unhappy state an additional error message is shown to help remedy the issue.

Requirements for Streaming

Video Settings

  • Codec: H.264
  • Video Encoding Profile: Baseline
  • Resolution: 1080p
  • Keyframe interval: 2 sec
  • Framerate: 30 fps (or 29.97 fps)
  • Bitrate: 4,000 kbits (or 4.0 Mbits)
  • Constant Bitrate (CBR)

Audio Settings

  • Audio format: AAC 48 kHz
  • Audio channel: Stereo
  • Audio bitrate: At least 160 kbps
Need additional support? Let us know how we can help.

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